Game Instructions For Newbies
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Have any questions?
What is Deckface?
Deckface was created with one belief: games should bring people closer. That is why we build games India can laugh, bond, and create memories with.
Where do you ship?
Right now, all across India only. We do not offer international shipping at this time.
Is shipping free?
Shipping is included in the product price. What you see is what you pay. All prices are also inclusive of applicable taxes.
How long will my order take to arrive?
Orders are dispatched within 24 hours of payment confirmation. Delivery typically takes 5 to 7 business days from dispatch, depending on your pincode. Orders placed on Sundays or public holidays go out
the next business day.
How do I track my order?
Once your order ships, you will get tracking details over email and SMS. If you have not heard from us within 2 working days of placing your order, write to us at care@deckface.in and we will chase it
down
What payment methods do you accept?
All standard secure payment methods at checkout. UPI, credit and debit cards, net banking, and popular wallets, processed through secure third-party payment gateways. A GST-compliant tax invoice is
shared with you after purchase.
Can I cancel my order after placing it?
Once an order is placed and payment is confirmed, it cannot be cancelled. We start processing orders as soon as they come in so they reach you fast. Please check your cart, address, and contact details before you hit pay. If something is genuinely wrong, write to us at care@deckface.in with your order number and we will do our best to help.
Do you accept returns or exchanges?
Since these are sealed card games, we do not accept returns for change of mind or for products that have been opened. We will accept a return only if the product arrives damaged, you have received the wrong product, or a component listed on the packaging is missing.
My game arrived damaged. What do I do?
If the parcel looks visibly damaged or tampered with at delivery, please do not accept it. If you spot damage after opening, email care@deckface.in within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We will arrange a replacement or a full refund.
Do you recommend recording an unboxing video?
Yes, strongly. It helps us resolve damage or missing-component claims quickly and fairly, and we may request it in support of your claim.
How long do refunds take?
Once your return is received and approved, refunds are processed to your original payment method within 5 to 7 business days. The time it takes to reflect in your account depends on your bank or payment provider.
Are these games in English or Hindi?
Mind It and Troll are in English. Khandani Kalesh is in Hinglish, printed in Roman English, the way we actually talk at home. Either way, you will get the jokes.
Are Deckface games available in stores or on Amazon and Flipkart?
Right now, we are website-only at deckface.in. We are launching on Amazon and Flipkart soon. Follow us on Instagram at @deckface.co to know first.
Do you do bulk orders, corporate gifting, or event orders?
Yes. Housewarming stashes, bachelorette weekends, corporate offsites, Diwali gifting, all sorted. Email care@deckface.in with your quantity and timeline and we will send you a custom quote.
How do I contact Deckface?
Email care@deckface.in or DM us on Instagram at @deckface.co. We usually reply within one working day.
Can I collaborate, resell, or stock Deckface games?
For collaborations, resellers, and stockist enquiries, email care@deckface.in with your details and we will take it forward.