DECKFACE POLICY

PRIVACY POLICY

This Privacy Policy explains how ZEROBA ("we", "us", "our"), which operates the Deckface brand and the website deckface.in, collects, uses, stores and protects your information when you visit our website or place an order with us.

Information We Collect

When you interact with our store, we may collect the following:

Personal details you provide — your name, delivery address, billing address, email address and phone number.
Order information — details of the products you purchase, order value, and order history.
Payment information — payments are processed by our third-party payment gateway. We do not store your full card, UPI or banking details on our servers.
Technical and usage information — your IP address, browser type, device information, pages visited and time spent on the site, collected through cookies and analytics tools.

How We Use Your Information

To process, fulfil and deliver your orders.
To communicate with you about your order, including confirmations, dispatch updates and delivery notifications.
To respond to your enquiries and provide customer support.
To improve our website, products and customer experience.
To send you marketing communications, where you have consented to receive them. You may opt out at any time.
To meet our legal, tax and regulatory obligations.

Sharing Your Information

We do not sell your personal information. We share it only where necessary, with:

Logistics and courier partners, in order to deliver your order.
Payment gateway providers, in order to process your payment securely.
Analytics and marketing service providers, such as Google Analytics and Meta, which help us understand website usage and measure our advertising.
Government or regulatory authorities, where we are required to do so by law.

Cookies & Tracking

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use the site, and measure the performance of our advertising. We use Google Analytics 4 and the Meta Pixel for these purposes. You can disable cookies through your browser settings, though some parts of the website may not function correctly if you do.

Data Retention & Security

We retain your information for as long as is necessary to fulfil your orders, provide support, and comply with our legal and accounting obligations. We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may contact us at care@deckface.in to request access to the personal information we hold about you, ask us to correct inaccurate information, request deletion of your information (subject to our legal obligations), or withdraw your consent to marketing communications.

Children

Our website is not directed at children. We do not knowingly collect personal information from anyone under the age of 18. Certain products on our store are age-restricted and are intended for adult purchasers only.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.

Contact

For any questions about this Privacy Policy or your information, please write to us at care@deckface.in.

Shipping Policy

We want your order to reach you quickly and in perfect condition. This policy explains how we dispatch and deliver Deckface orders.

Order processing

Once your order has been placed and payment confirmed, it is dispatched within 24 hours. Orders placed on Sundays or public holidays are dispatched on the next business day.
Every order is inspected and securely packaged before it is handed over to our delivery partner.

Delivery timelines

We offer standard shipping across India. Orders are typically delivered within 5 to 7 business days from the date of dispatch, excluding Sundays and public holidays.
Delivery timelines are estimates. Actual delivery times may vary depending on your location, courier operations, weather, festivals, or other circumstances outside our control.

Shipping charges

Shipping is included in the price of our products. All prices displayed on our website are inclusive of applicable taxes and delivery within India.

Delivery areas

We currently ship within India only. We do not offer international shipping at this time. You can check whether we deliver to your location by entering your pincode on the product page before placing your order.

Order tracking

Once your order is dispatched, you will receive tracking details by email and/or SMS, so you can follow your parcel until it reaches you.

Failed or delayed delivery

If our delivery partner is unable to reach the address provided, or cannot deliver at a suitable time, they will attempt to contact you using the phone number or email address given at checkout. Please ensure your delivery address and contact details are accurate and complete when placing your order.
If a parcel is returned to us because it could not be delivered after repeated attempts, or because the address was incorrect or incomplete, we will contact you to arrange re-delivery. Additional charges may apply in such cases.

Damaged or missing parcels

If your parcel arrives visibly damaged or tampered with, please do not accept it, and inform us at care@deckface.in as soon as possible so that we can resolve the matter for you.

Contact

For any shipping-related queries, please write to us at care@deckface.in.

Return & Cancellation Policy

We want you to be happy with your Deckface order. This policy explains when an order can be cancelled, and when a product can be returned.

Order cancellation

Once an order has been placed and payment confirmed, it cannot be cancelled.
We begin processing orders as soon as they are received so that they reach you as quickly as possible. Please review your order carefully — including the products selected, quantity, delivery address and contact details — before completing your purchase.
If there is an issue with your order after it has been placed, please write to us at care@deckface.in with your order number and we will do our best to assist you.

Returns

As our products are sealed card games, we are unable to accept returns for change of mind, or for products that have been opened or used. This allows us to ensure every customer receives a sealed, unused product.

We will gladly accept a return if:

The product arrives damaged.

You have received the wrong product.

The product is missing components listed on the packaging.

How to request a return

Please contact us at care@deckface.in within 7 days of receiving your order, with your order number, a description of the issue, and clear photographs of the product and packaging.
We strongly recommend recording an unboxing video when you open your parcel. This helps us resolve damage or missing-item claims quickly and fairly, and we may request it in support of your claim.
Once your request is reviewed and approved, we will arrange a pickup or advise you on how to return the product. The product must be returned in its original packaging along with all included components.

Refunds

Once we receive and inspect the returned product, we will confirm the outcome of your request by email. Where a refund is approved, it will be processed to your original payment method within 5 to 7 business days. The time taken for the amount to reflect in your account depends on your bank or payment provider.
Where you prefer, and where stock is available, we can offer a replacement of the same product instead of a refund.